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Stamford Audio
The Old School House
115 Creeton Road
Little Bytham
Lincolnshire
NG33 4PX
Telephone 01780 410060
Mobile 07710759047
email: sales@stamfordaudio.co.uk
 
 

 
 


 

Terms & Conditions and Privacy Policy

1. Definitions 

1.1 'Buyer' means the person that is named on the invoice.
1.2 'You' means the buyer.
1.3 'We', 'our', 'us' means Stamford Audio.
1.4 'Invoice'- this is the document titled 'invoice' received on completion of the 'contract'.
1.5 This is the legally binding agreement between the buyer and Stamford Audio UK.
1.6 'Contract' this term refers to any legally binding agreement between Stamford Audio and the buyer.
1.7 'Goods' and 'Products' are the physical items detailed on the invoice.
1.8 'End User' this is the person who will use the goods-not necessarily the buyer.

2. Terms and conditions of sale:

2.1 The buyer agrees to pay Stamford Audio for the goods supplied.
2.2 Goods can be paid by either Credit or Debit Card transaction, PayPal or cheque.
2.3 The Goods ordered by the buyer will be despatched upon the receipt of payment from the buyer, to the address specified on the order.
2.4 Whilst all care is taken by Stamford Audio to describe all products as accurately as possible there may be slight variations between the products shown on the website and the products received.
2.5 Stamford Audio reserves the right to change or modify any of their products without prior notice.
2.6 If the buyer has not received the goods in accordance with the invoice then it is the responsibility of the buyer to inform Stamford Audio of any suspected discrepancy.
2.7 Postage & Packing prices are for UK Mainland orders only. If you would like to place an order from outside the United Kingdom please contact our sales department at: sales@stamfordaudio.co.uk and we will send you a PayPal Request for Payment for the products you require as well as the Shipping costs to your destination.
2.8 Orders are taken subject to availability of products. If we do not supply any products ordered for any reason, we will refund any money already paid for those products including P&P.

3. Receipt of Products:

3.1 Once the goods have been received by the buyer, all responsibility for their use is with the buyer themselves.
3.2 If the buyer is not the end user then it is the buyer's responsibility to ensure the end user is aware of all terms of this contract in particular the conditions as to the use of the product.
3.3 Stamford Audio accepts no responsibility for any loss arising out of negligent use of the products by the end user or by any third party.
3.4 The instructions as to the use of the goods must be read and understood in its entirety prior to use of any Stamford Audio product.
3.5 If there are no instructions accompanying the goods then please contact sales at: sales@stamfordaudio.co.uk who will provide the buyer with a copy of the relevant information.
3.6 In the event that any instruction is not understood or if there are any queries as to the use of the products then the products must not be used until such time as the buyer is satisfied as to the correct use of the products.
3.7 Stamford Audio will try within all reasonable limits to ensure any queries relating to its products or goods are answered to the buyers satisfaction.

4. Limitations:

4.1 In any event, Stamford Audio shall not be liable under, or in connection with these terms and conditions in contract, tort, negligence, pre-contract or other representations or otherwise for any damages or consequential loss whatsoever.
4.2 The provision of this clause (Clause 4) shall be construed separately, applying and surviving even if for any reason one or all of the other clauses are deemed inapplicable or unenforceable in any circumstances and shall remain in force not withstanding the expiry or termination of our agreement.

5. Use of Products:

5.1 All products, unless otherwise stated, are for the intended use only. They must not be tampered with or changed in any way - any changes or alterations made to products will immediately invalidate the warranty.
5.2 It is the buyer's responsibility to ensure that the products are used in full accordance with the instructions.
5.3 Stamford Audio cannot accept any responsibility whatsoever for any loss or injury resulting from the proper or improper use of their products.
5.4 Stamford Audio cannot accept any responsibility whatsoever for any damage or loss caused to any third party equipment as a result of the installation or use of it’s products.
5.5 Stamford Audio will not accept liability for use of any of its products that is not in accordance with the instructions enclosed with each purchase. .

6. Products & Services:

6.1 Stamford Audio would be more than happy to accept ideas from customers relating to the types of products sold and/or the design of products. Contact us at: sales@stamfordaudio.co.uk.
6.2 The effectiveness of Stamford Audio goods and products depends on the user, in most cases the desired effects are achieved. However there is no guarantee of their effectiveness in every case.

7. Privacy Statement:

7.1 Stamford Audio respects your personal information. We will only use the information for the following purposes: a. Processing orders and customer accounts. b. To administer our business. c. Statistical purposes. d. To notify you of Stamford Audio products/goods/services unless you have objected to this.
7.2 Stamford Audio will not pass any personal information to third parties without your prior consent (subject to terms 7.4 and 7.5).
7.3 You have the right to access the personal data we hold about you at any time, just contact us in writing by emailing: privacy@stamfordaudio.co.uk.
7.4 You should be aware that if we are requested by the Police or any regulatory or government authority investigating suspected illegal activities, we may be enforced to supply customers personal information, which we shall.
7.5 We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your dealings with Stamford Audio and those dealings are deemed by us inconsistent with our terms and conditions.

8. Refunds:

8.1 We regret that we are unable to provide refunds for any vinyl records that are not sealed.
8.2 We offer a 14-day money back guarantee for items other than records. A request to return an item must be made in writing to Stamford Audio within this 14-day period and a Return Authority (RA) Number will be given.
8.2 Goods will not be accepted for refund without a RA Number.
8.3 The buyer is responsible for any return Postage and also responsible for ensuring that the Packaging is adequate for the return of the item.
8.4 Goods (other than those listed in clause 8.1) will only be refunded if returned is an unopened re-saleable condition with the exception of items in clause 8.6.
8.5 It is the buyer’s sole responsibility to ensure that returned goods are adequately packaged. Items considered to be damaged due to either mistreatment or by inadequate return packaging may not be refunded or may be subject to a 25% restocking fee.
8.6 Faulty goods will be either refunded or replaced.
8.7 The decision of Stamford Audio is final.
8.8 Your statutory rights are unaffected.

9. Exclusions:

9.1 Whilst Stamford Audio tries to ensure that all of our products and services meet the high standards expected by our customers there might be certain times when we may be unable to meet them, these are detailed but not limited to the events listed in clause 9.2 below.
9.2 Force Majeure- where there are circumstances beyond our control e.g. Acts of God, strikes, lock outs, accidents, war, acts of terrorism. This list does not exclude other such events beyond our reasonable control.
9.3 In any such event as detailed in 9.2 Stamford Audio shall try to resolve any such problem insofar as it is practicable.

10. Applicable Law:

10.1 We reserve the right to change our terms and conditions without prior notice in accordance with the relevant or applicable law.
10.2 If you have any queries regarding these terms then please contact Stamford Audio at: terms@stamfordaudio.co.uk. We will try to resolve any queries as soon as possible.
10.3 Each of the Clauses of these Terms and Conditions shall be construed separately (unless otherwise stated) and independently of each other. Invalidity of any one part shall not affect the validity of any other part.
10.4 This agreement shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.
10.5 Your statutory consumer rights are unaffected by these terms and conditions.